Quinta Real Oaxaca

We'd been in Mexico for just under 3.5 weeks, with one week left before heading home, and decided on an impromptu trip to Oaxaca. I bought our plane tickets on April 20th for departure from Mexico City on the 21st; scheduled a taxi to take us to Benito Juárez from Toluca; and away we went. I looked for a hotel and decided on 2 rooms for 4 nights and 3 days at Quinta Real for our family of five. We arrived late Monday night and checked in with Miguel. His excellent customer service set the tone for the duration of our stay. To my credit union's credit, it is very diligent and protective of my funds, particularly during travels abroad. However, due to their overprotectiveness something prevented my ability to pay when we arrived. This was frustrating and a bit embarrassing. Miguel arranged a solution and accommodated us nonetheless. The following day the issue was resolved and we paid in full. Each ensuing morning, day, and night was characterized by this same degree of congeniality and service. Though we didn't partake of their dining/entertainment or pool, we thoroughly enjoyed our comfortable rooms, room service, and breakfast. After our daily explorations we were always sure to come back to clean rooms. We also appreciated the central location and their recommendation of an excellent personal driver (Marco of Tours con Marco). This is a top notch establishment and their staff goes the extra mile. There is nothing pretentious about Quinta Real and it was well worth the cost. Great place and great people. We'll be back.

Beautiful old historic building full of charm with excellent staff.

Great location, the grounds and pool were delightful in this nicely refurbished convent (18th C ? ) that provided a unique flavor to our stay. Staff were extremely helpful in meeting a room change request, and checkin was a breeze, including a "free" delicious drink was a nice touch. The pool and the surrounding gardens are a strong plus factor if you're looking for that experience. We appreciated the the original feel and materials of this refurbished convent which reflects evident care and tasteful adaptations. Lots of details and stonework that are unmistakably original.

Great location and amenities

The location was ideal for access to anything a visitor might want in the center of Oaxaca. The hotel was beautiful, clean and the service was impeccable. I did not sample food other than a simple breakfast which was just fine. There were several weddings during my stay and the room was quiet and unaffected by the celebrants! The staff were professional, polite and very helpful. After seeing several other "chic" hotels in Oaxaca, I would only stay at the Quinta Real.